Subject: Tech Support Candidate - Naina Biju
From: Naina Biju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:52:02 -0500

| | Tech Support Test

Name | Naina Biju
E-mail | [email-masked]
Phone Number | (+91) 8826538167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sriniwaspuri New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abtran | Data Analyst | 30/01/2021 | 1,400 euros pm
Previous Employer 1 | Accenture | Junior Analyst | 23/01/2018 | 26000 rs pm
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection. If the internet connection i shall restart my modem. Some times certain wesite are not compatible with certain web browsers . I shall try to open the same with the different web browser as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the mobile settings
click on the bluetooth and press on
Scan for the new device. Pair the new device as it may ask for the pairing permission. Click on allow

What according to you makes you a good candidate for customer service or technical support job? | I have a sound knowledge of the mentioned skills which required for the jobs. I am confident that with the command over my language I would be able to have a better communication with the customer and try to resolve their queries. I have a prior experience of  cold calling .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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