Subject: Tech Support Candidate - Adil Khan Adil
From: Adil Khan Adil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:47:37 -0500

Tech Support
Test

Name

Adil Khan
Adil

E-mail

[email-masked]

Phone Number

(0120) 8839832456

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 62

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio
VoIP
CCNA

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technology private limited

Technical support
engineer

Sep 20/2020

25k

Previous Employer 1

Global logic

Analyst

June/2019

20K

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connectivity.

2. Open a new tab and check to see if I am able to load another website.

(If able to open another website,skip down to the problem only happens with
certain websites)

(If not opening continue on to the next step)

3.Launch another browser,like Internet Explorer or Microsoft Edge, and try to
open the site(www.ndtv.com).

(If the site works in another browser,see the problem only happens in particular
browser)

If not that means all browser is working fine)

4.Try clearing browser cookies and cache.

5.try with proxy server refusing connections

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings.

Tap the Bluetooth option.

True on Bluetooth a list of available devices will appear.

If my speaker is not listed, press the button on  speaker that makes it
discovered.

On my mobile I select speaker press the button and it's show
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
solid technical background and you should be looking for candidates with a
technical background, while expertise in your industry would be nice to have.

Analytical mind, Self discipline, Ability to effectively prioritize tasks, A
detail oriented working style, The ability and willingness to communicate,
Humble attitude about knowledge limitations

On a scale of 1 - 5
please rate your fluency in spoken English

3