Subject: Tech Support Candidate - Ahmad Zia Khan
From: Ahmad Zia Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:33:26 -0500

| | Tech Support Test

Name | Ahmad Zia Khan
E-mail | [email-masked]
Phone Number | (91) 8882353728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SLL Capital | Sr. Executive | Working | 38500/-
Previous Employer 1 | Sweet Home | Sales Head | May 2019 | 120000/-
Previous Employer 2 | Emta Coal | Manager | Oct 2014 | 55000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Garbled pages can happen due to a problem with your browser, or the server holding the page, or your internet connection, or something else entirely. After trying a quick refresh, your first bit of detective work should be to load up the page in another browser.
Another tell-tale sign is whether or not the problem is restricted to one site or many sites. If it’s the latter, it’s more likely something is going wrong with your browser, or your internet connection isn’t doing its job properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on the Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable.
On your mobile phone select your speaker and that’s it, you are connected.

What according to you makes you a good candidate for customer service or technical support job? | The core job of customer service or technical support is to resolve the issue a customer have been experiencing and bring him/her to ease. He or she must heard well to address the issue and never jump to any conclusion untill customer finishes with concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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