Subject: Tech Support Candidate - Gagan Dev
From: Gagan Dev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 00:39:47 -0500

| | Tech Support Test

Name | Gagan Dev
E-mail | [email-masked]
Phone Number | (+91) 9899145508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 68 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yuto printing and packaging india pvt ltd. | Process engineer | | 25,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i'll check my internet connection. If it is working properly or not. If yes, then i'll check the spelling that if it is spelled correct or not. If yes then i'll check the error, that what is error. Then i'll troubleshoot it.
Basically first i'll ensure that there is no problem from my end. Then i'll lookout for the error and will troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First you have to switch on the bluetooth of both devices i.e. my phone and speaker.
Then i'll search for the respective bluetooth name for the speaker.
Third i'll click on that name for pairing the speaker with phone.
Then once it is paired successfully, it will be connected on a single tap or automatically with
the phone

What according to you makes you a good candidate for customer service or technical support job? | My skills, patience and confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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