Subject: Tech Support Candidate - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 00:29:51 -0500

Tech Support
Test

Name

Zafar
Javed

E-mail

[email-masked]

Phone Number

(91) 8188857727

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hari Kothi Abul Fazal Okhla Delhi 110025

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Abdullah Book depo

Drafting Executive

December
2020

15500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I
visit a website and it doesn’t open, first I will try to fix the error with
these troubleshooting steps:

(1) I have to check the web address for typos.

(2) I will confirm my internet connection is working normally. If internet
connection is unstable, then I will learn how to fix internet stability
issues.

(3) I will contact the website owner.

And will try to get help with a specific error message.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

(1) To swipe down from the top of the screen.

(2) Touch and hold Bluetooth .

(3) Tap Pair new device. If I don't find Pair new device, I will check under
"Available devices" or tap More. Refresh.

(4) I will tap the name of the Bluetooth device I want to pair with my
device.

(5) I will follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I am keen to work with every pressure conditions. Also I am
friendly man that deals with each and every type of people in a very good
manner.

On a scale of 1 - 5 please rate your fluency in spoken
English

4