Subject: Tech Support Candidate - Aviral Gupta
From: Aviral Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 00:28:09 -0500

| | Tech Support Test

Name | Aviral Gupta
E-mail | [email-masked]
Phone Number | (+91) 9044428960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Amazon Web Services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qwikcilver Solutions Pvt Ltd | System Administrator | | 33700
Previous Employer 1 | Tata Consultancy Services | Programmer | 26/02/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 > I will check if internet is connected and whether it is working correctly.

Step 2 > In case, internet is working correctly , I will check if I am not able to open a particular website or am I facing error while accessing other websites as well.

Step 3 > If I am facing error with all the websites , I will check proxy settings of as well as IPv4/IPv6 and DNS settings of my system.

Step 4 > In case, the issue is only with a particular website , I will check the firewall settings and browser settings whether the site is blocked on firewall level.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>>Go to Mobile Settings
>>Bluetooth
>>Turn on Bluetooth
>>Search for devices ( ensure your bluetooth speaker is powered on )
>>Select the bluetooth speaker to pair with mobile
>>Accept Pairing Request.

What according to you makes you a good candidate for customer service or technical support job?

I have 2 years of experience in the field of Technical /Infrastructure Support and dealing with domestic as well as international customers via chat, email, ticketing tool and phone calls.

Also, as this is my field of interest, I am always keen to learn new things and find efficient and innovative ways to resolve a problem and provide customer satisfaction.

I believe this job strongly relates to my work profile and thus ,makes me a good candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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