Subject: Tech Support Candidate - Sunny Dhiman
From: Sunny Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 00:08:20 -0500

| | Tech Support Test

Name | Sunny Dhiman
E-mail | [email-masked]
Phone Number | (91) 9319419998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Linux - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Associate | 28-Dec-2020 | 20K
Previous Employer 1 | Aegis India | Sr.Executive | 7-Jan-2020 | 21K
Previous Employer 2 | India Bulls Consumer Finance | Assistant Manager | 14-Oct-2019 | 28K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check if there is any type of Block in the website. Than try to open on different web page by using different Web Engine. Remove all the cookies and caches from the website or use safe browser technic to open the link one more time. If the issue persist again, reset the browser setting and than try it by restarting the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth setting options and use the option to search. Make sure the device that you would like to pair, should get pair on the device and it should turned-ON from both the sides and Pair it by entering the relevant password.
What according to you makes you a good candidate for customer service or technical support job? | I have very good understanding of device and how to manage on the calls while speaking to the customer. I have good knowledge and very attentive while listing to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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