Subject: Trainer Candidate - Arivazhagan Sampathkumar
From: Arivazhagan Sampathkumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 21:54:51 -0500

| | Tech Support Test

Name | Arivazhagan Sampathkumar
E-mail | [email-masked]
Phone Number | (91) 9994686774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Fraud Analyst | | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Fraud Analyst - Analysing customer claims and decisioning on them. Managing daily workloads and closing the claims within SLA. Providing credits and removing based on the fraud activities.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | How long the customer is in business with us, maintaining credit days, good financial history, complaints and feedback history..
What according to you makes you a good candidate for this position? | Support business 24/7, experience in handled and trained around 140 members. Quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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