Subject: Tech Support Candidate - rohit yadav
From: rohit yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 15:55:28 -0500

Tech Support
Test

Name

rohit
yadav

E-mail

[email-masked]

Phone
Number

(91) 7052711365

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Hern It Pvt Ltd

Customer
Service Associate

December

22000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

At first
I'll check network if internet is working fine or not if it is then after that
i'll check my address that i have entered if there's no issue related that i
have given above, so at last but not least i will check  computer's date and
time because if date and time is incorrect then we can not access the
internet.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

At first turn on the Bluetooth power and cell
phone's as well in setting>connectivity> bluetooth> turn on device,
here we go now search for a new device and click on device name to connect the
cell phone.

What according to you makes you a good candidate
for customer service or technical support job?

A good
technical support executive should have excellent knowledge of related job,
excellent communication, confidence in communication, rapport building. I
think if someone is having these qualities so he/she is perfect for technical
support role

On a scale of 1 - 5 please rate your fluency in spoken
English

4