Subject: Tech Support Candidate - Yogendra Singh
From: Yogendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 15:29:03 -0500

Tech Support
Test

Name

Yogendra
Singh

E-mail

[email-masked]

Phone Number

(91) 8932884874

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida Mamura sec.66

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Technology

Desktop support engineer

April

10700

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We have
first of all delete the all cache and after that check the proxy setting.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the mobile phone bluetooth after that open
the bluetooth on speaker and pair the bluetooth device and connect the bluetooth
speaker working now.

What according to you makes you a
good candidate for customer service or technical support job?

Thanks

On a scale of 1 - 5 please rate your
fluency in spoken English

4