Subject: Tech Support Candidate - Shikha Azad
From: Shikha Azad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 14:26:03 -0500

| | Tech Support Test

Name | Shikha Azad
E-mail | [email-masked]
Phone Number | (91) 8882979042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Service Desk/Monitoring Analyst | Currently working | 19.5k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your internet connection first if it is working fine then
2. Try to open another tab in the same browser & open a different page/website if error still occurs then
2. Try a different browser with the same website if error still occurs then try different website & it is working then
3. May be that particular website is down so report it to the concerned helpdesk team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On your bluetooth of your mobile phone.
2. Power on your bluetooth speaker.
3. Long press the bluetooth button  of the bluetooth speaker to activate pairing mode.
4. Scan on your mobile phone for available devices on bluetooth near by.
5. Find the bluetooth speaker on your mobile phone & pair with it.

What according to you makes you a good candidate for customer service or technical support job?

1. Amicale nature.
2. Communication Skills.
3. Good listener.
4. Stay calm in stressful situations.
5. Can tact fully lead the situation towards a positive note.
6. People's person.
7. Hard working.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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