Subject: Tech Support Candidate - Zahib Khan
From: Zahib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:46:44 -0500

| | Tech Support Test

Name | Zahib Khan
E-mail | [email-masked]
Phone Number | (+91) 7780831618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran technologies | Cisco tac engineer | 03/03/2021 | 26000
Previous Employer 1 | Fis global | Network support Engineer | 01/10/2019 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Check if I have entered the right url.
Step 2 : Enter ndtv in Google to check internet connectivity.
Step 3 : Check if the laptop is connected to wifi or lan.
Step 4 : Open cmd and type ping 8.8.8.8 to check network connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Navigate to bluetooth icon to turn on the bluetooth.
Step 2 : Long press the bluetooth icon to open the bluetooth settings .
Step 3 : See the list of Available device and find ur device.
Step 4: Click on your device and it should start pairing with your speaker.

What according to you makes you a good candidate for customer service or technical support job? | Looking at my experience of 4+ years in customer service environment.Where I gained experience to work with the customer over calls and emails and setting up meetings.Giving proper resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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