Subject: Tech Support Candidate - DEEPAK CHANDRA
From: DEEPAK CHANDRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:32:51 -0500

Tech Support
Test

Name

DEEPAK
CHANDRA

E-mail

[email-masked]

Phone Number

(+91) 8171122637

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 66

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

360 PC Solutions

Desktop Support
Engineer

30 Dec 2020

14500

Previous Employer 2

HCL Infosystems Pvt
Ltd

Tech Support

13 Aug 2015

9600

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If the internet connection and DNS of the
computer is working fine then

I will check the firewall settings - maybe the firewall blocked the connection
to website.

I will check the settings of web browser like proxy settings, filters, is
browser working online or offline, cookies should be enabled, java script should
be enabled and web browser should be updated to the latest version. We can clear
the cache and cookies of that particular website.

If the internet is not working then first we should have the knowledge of the
network architecture on which the computer is connected.

Make sure the computer received or configured with the correct IP address,
gateway and DNS.

Make sure the computer is pinging with the Gateway and www or internet.

We can check the packet route by 'tracert' command to find out where the packets
are dropping.

See the logs on the router and traffic to analyze the problem more deeply.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First make sure the the input mode of the
Bluetooth speaker is via Bluetooth then Go the Bluetooth settings of the mobile
phone and turn on the Bluetooth. Bluetooth stars finding the nearby device.
Select your Bluetooth device from the list and Bluetooth device get connected.

What according to you makes you a good candidate
for customer service or technical support job?

I
previously worked in the Airtel DTH customer support inbound calling process, So
I think I can do it very well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3