Subject: Trainer Candidate - Akanksha Shende
From: Akanksha Shende <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 11:44:23 -0500

| | Tech Support Test

Name | Akanksha Shende
E-mail | [email-masked]
Phone Number | (91) 8109664519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Wakad, pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Associate technical service | |
Previous Employer 1 | Tata communications limited | Network associate | 23 june |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | I have 1.5 years experience in training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The key to good customer service is building good relationships with your customers.
Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources.

What according to you makes you a good candidate for this position? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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