Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 11:17:13 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 8910176620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Coustomer engineer | 13 Aug 2019 | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fist we will check internet connection is on or off.
Second we will check internet connection.
Third we will check lan cable, whether it is probably attached or not.
Fourth we will check the browser, whether it is allowed to open or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the setting of ur mobile thn Select Bluetooth device,  change off to on
Than ON ur speaker Bluetooth after that search
For Bluetooth device from ur phone  if you get speaker Bluetooth device than select and it will connect with your phone

What according to you makes you a good candidate for customer service or technical support job?

Because I can understand the issues of clients and i give  proper solution of that issues

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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