Subject: Tech Support Candidate - Sai nukanth Chitekala
From: Sai nukanth Chitekala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 10:59:06 -0500

| | Tech Support Test

Name | Sai nukanth Chitekala
E-mail | [email-masked]
Phone Number | (91) 9533741604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | C-Tel info systems Pvt Ltd | Supporting engineering | N/A | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check the internet connection
Open command prompt and ping the Ip Address
If the Ip is  not pinging then  restart the router
Then if pinging again open the browser and type(www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch the Bluetooth on the device
Then in mobile phone  switch to bluetooth mode search the available Bluetooth devices then pair with the speaker name

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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