Subject: Tech Support Candidate - Abhishek Kumar Gaur
From: Abhishek Kumar Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 10:43:06 -0500

| | Tech Support Test

Name | Abhishek Kumar Gaur
E-mail | [email-masked]
Phone Number | (0562) 8006164182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technology | L1 Service Desk Engineer | NA | 35000
Previous Employer 1 | Franciscan Solution Pvt ltd | Erp Support Engineer | 2nd June 2020 | 23000
Previous Employer 2 | na | na | na | 0

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3. Try to clar cache ad cookies for specific browser.
4. Try reset the modem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth in mobile.
2.Do pairing to conect from mobile to bluetooth speaker .
3. Connect and play

What according to you makes you a good candidate for customer service or technical support job?

1. Polite and assurance behivour on calls
2. Empathy for the User and provide sympathy to User.
3. Understand customer issue exactly.
4.Execellent communication skills is manadotory to help customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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