Subject: Tech Support Candidate - Ankita Rawat
From: Ankita Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 10:20:52 -0500

| | Tech Support Test

Name | Ankita Rawat
E-mail | [email-masked]
Phone Number | (+91) 9582141121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cxc infotech | Claim Benefit Administrator | April 2018 | 18
Previous Employer 2 | Capgemini | CCE | August 2019 | 24

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure the internet connection is working properly
2. Check whether the site is down or there’s a problem between my computer and the site
3. Restart my system. This clears caches, and forces the device to re-load the program or web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Set the speaker in bluetooth mode
2. Turn on the bluetooth of my phone and pair with the speaker

What according to you makes you a good candidate for customer service or technical support job? | I am self confident and convincing. Have good patience level to deal with the irritated customers. Also I have sound knowledge of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |