Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 09:35:06 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (+91) 8130024042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | None | None | None
Previous Employer 1 | Amazon | CSA | 4th Jan 2021 | 23000
Previous Employer 2 | IQOR | Agent | May 2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will make sure that my system is connected to internet and then try to reload the page. If other website are opening fine, in that case it can some issue with this particular website only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the bluetooth speaker on.
Then go to bluetooth option in phone settings and turn it on.
It will search for the device.
Click on the device name to connect.
If connecting the device for first time, it will show an option to pair.
After pairing, it should work fine.

What according to you makes you a good candidate for customer service or technical support job? | Good listening, speaking skills and ability to handle technical issues are very important.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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