Subject: FW: Tech Support Candidate - Ankit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 14:05:12 +0000

Check for homebox

From: Ankit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 7:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9871976973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        I ienergizer    Sr. Customer Service Executive          RS. 18,800
Previous Employer 1     Yrals Digital Private Limited   Client Relationship Manager     31st Oct, 2020  RS. 18,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Alright !!! First of all I will refresh the page.

Then will try to check the website's URL to ensure it is the right one.

Later, I will check the network connectivity and will look into the LAN for it's connectivity. If it seems to be a Lan connectivity problem , then will re-connect the LAN.

Then, will connect the wifi with PC to figure out the real cause especially to figure out whether the real problem lies in LAN.

Meanwhile , I will also try to open the same website on another device ( mobile, tablet) to ensure that website has so such issues.

Finally, if it turns out to be a some hardware issue , for sure I will change the LAN wire.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      . Power on the speaker.

. Turn on the Bluetooth option on device

. Check for the connectivity of speaker in your mobile device.

. Connect the Bluetooth speaker and enjoy your music

. Try to
What according to you makes you a good candidate for customer service or technical support job? It is very simple. I have nearly three years of experience in handling customers . I have dealt with thousands of customers for good 3 years and now easily understand what it takes to be a good customer service executive.

It starts with your communications skills, good hearing skills and problem solving skills to go with technical knowledge. You have to be at that level to understand what customer is saying and why he has reached out to you. Then only you can provide him the resolution on the real time.

I have solid communication and writing skills to work at the level. Also, I do come from technical backgroud and looking to groom my career in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5