Subject: Tech Support Candidate - rishabh tiwari
From: rishabh tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 08:58:21 -0500

Tech Support
Test

Name

rishabh
tiwari

E-mail

[email-masked]

Phone Number

(+91) 8954570266

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

jhansi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

METROTEL WORKS PVT. LIM.

RF engineer

31 may
2020

20300

Previous Employer 1

Telicom network solution pvt.
lim. noida

RF Engineer

31 nov 2019

15000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-Refresh
the page.

2-Make sure JavaScript is enabled.

3-Make sure Cookies are enabled.

4-Clear your cache and cookies.

5-Make sure your web browser is up to date.

6-Restart your web browser.

7-Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1-Go to
setting.

2-Tap the Bluetooth option.

3-Turn on bluetooth.

4-A list of available devices will appear.

5-If your speaker is not listed, press the button on speaker that makes it
discoverable-it's often a button with a Bluetooth symbol on it.

6-On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate
for customer service or technical support job?

I am B.
tech in electronics & communication engineering and also have a experience
of telicom where i worked 4G network testing with mobile handsets, so I have
full knowledge of mobile and laptop network connection. Also I have a knowledge
of basic networking, network devices, OSI model, TCP/IP model, IP addressing,
subnetting, DHCP/DNS server, Cabling(consol cable), Routers, Switchesfirewall,
Network security attacks, Malware, viruses, IDS/IPS devices and basic knowledge
of cyber security.

I also have a knowledge of Python.

Also I can communicate & coordinate well in a team for smooth operations and
hard working, dedicated  to on time delivery and enthusiastic team player.

On a scale of 1 - 5 please rate your fluency in spoken
English

3