Subject: Fwd: Tech Support Candidate - Rahul Mohan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 06:29:04 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Jan, 2021, at 16:34, HR Livesalesman <[email-masked]> wrote: 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 17:31, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rahul Mohan 
E-mail 	[email-masked] 
Phone Number 	(91) 9899552219 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	West Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Software Support 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wunderman MSC 	Lead Analyst 	October 6 2020 	67000 
Previous Employer 1 	Cvent 	Project Consultant 	March 20 2019 	46000 
Previous Employer 2 	British Airways 	Travel Advisor 	May 19 2016 	34000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check the error. If the error has something to do with internet connectivity I would know my next step to fix it. 

If the error still persist, I will try to clear cache and cookies and try it once again after restarting the machine. At the same time I would use a different system and try if I am able to browse that website or not. 

If all efforts are in vein, I will google the customer support information of the website and write an email with the screenshots of the error. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Enable Bluetooth on both the devices i.e., speaker and the phone. 

If this is the first time you are connecting the device to your phone, you may have to add it by completing the pairing. 

You may have to use a key to pair with the device, it is usually something like 12345. Please refer to the manual for more information. 

Once paired it will always be easier for you to connect to the device from your phone in future. 
What according to you makes you a good candidate for customer service or technical support job? 	I have worked in difficult environments where stakes were very high for the customers and I exceled. I am proficient in giving steps over the phone, hand-holding the client if needed and sharing best practices to make the client self-sufficient. 

I have worked as an product consultant and my role frequently involved sharing screens on zoom or skype and finding resolutions. I am patient and result oriented. I love to hear the relief in the customer's voice once the issue is fixed. 

I have always longed for great customer feedback. I also very efficient in varying my methods as per the customer and their understanding of the system/hardware. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5