Subject: FW: Tech Support Candidate - Atmadul Hasan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 13:27:08 +0000

This guy seems fine. Please check his audio and video. We will do his client interview tomorrow or day after. I will let u know once the client confirms

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 3:35 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Atmadul Hasan

His spoken is good
Having technical experience too
He have to serve 1 month notice
His current salary is 17.5k
Expecting 25000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Feb, 2021, at 15:12, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Atmadul Hasan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 2:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Atmadul Hasan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Atmadul Hasan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8318779347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Okhla
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Salesforce Web CEP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Technical Associate     30 March 2021   17.5 k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will firstly make sure that I have a working Internet Connection or not after that I’ll try reload the page. Even after this if the Issue Persists then I’ll try to Reboot the Device that I Am using.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth Device
2. Go to Bluetooth setting and make sure it’s turned on
3. Then I’ll search for the name of Bluetooth device that I am trying to connect
4. Pair the Bluetooth device and get connected
What according to you makes you a good candidate for customer service or technical support job? I have Experience in Interacting with customer regarding their issues on specific devices.In order to resolve an issue my first take is to always know about the issue properly so while troubleshooting with the customer you can let him know how we are resolving his issue and also how this resolution will make sure that he will not face the issue going forward.
On a scale of 1 - 5 please rate your fluency in spoken English  4