Subject: Tech Support Candidate - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 08:11:50 -0500

| | Tech Support Test

Name | Mayank Sharma
E-mail | [email-masked]
Phone Number | (+91) 8899383028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Oracle | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am having an error loading my website, firstly I will check my internet connection. I will try to reconnect. If the problem still persists I will close the website and will again open it. Also, I will clear my search history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of the phone and speaker, try to connect it with the speaker's Bluetooth by searching the name on the phone's list of available devices.
What according to you makes you a good candidate for customer service or technical support job? | I have the technical knowledge, good communication skills that make me suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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