Subject: Tech Support Candidate - Uma Shankar
From: Uma Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 08:09:49 -0500

| | Tech Support Test

Name | Uma Shankar
E-mail | [email-masked]
Phone Number | (91) 9315832274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Desktop support | Na | 20k in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I will find what type of error show on screen.accordingly will check.
2. Internet is working fine or not. All website is working fine or not , if all website is working fine except this. Then we checked is it block on user machine .

3.if block then unblock or else will  check is this website is blocked from backend on user machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will switch on the  speaker .

2.After that go to settings,tap the bluetooth options,turn on the Bluetooth. List of devices appear .If your speaker is not listed, press the button on your speaker that makes it discoverable . it’s often a button with a Bluetooth symbol on it.
Then on your mobile
Select your speaker device.( Device name or company name will appear)
that’s it, you’re connected.
After your speaker is paired – the technical term for connecting two Bluetooth devices.

This is the step to connect a blue tooth speaker to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to my point of view 1. While interacting with client , we have to understand first what customer needs, requirements .Accordingly give solution to clients with in good manners. ( Communication ).so clients can understand.

2. When it comes to customer service or technical, I am a kind of person who always tries to capture the mindset of the customer

3.Attitude always first. a smiley face with pleasant physical appearance is an additional advantage.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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