Subject: Re: Tech Support Candidate - Pragati Shukla
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 13:00:04 +0000

First get her interviewed by Niren and let me know what he thinks about her suitability

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 4:55 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Pragati Shukla

She dont have any tech experience, But her spoken is good, We can consider her for Homebox.
She needs a week time to join
Her last salary was 25000/-
Expecting 28000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Feb, 2021, at 16:29, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Pragati Shukla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 4:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pragati Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pragati Shukla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9670204283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Teleperformance Relationship Manager    4th March 2020  23,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I would restart my device. If still the error occurr I will make sure about my internet connection is working or not. And even check whether the website (www.ndtv.com) is not down and also whether it is down only for me or others as well. These are all the steps which help me in troubleshooting the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To connect my mobile phone to a Bluetooth speaker firstly I would turn on the bluetooth on my mobile phone. Then pair my mobile phone's Bluetooth with speaker. These step would help me in connecting my mobile phone with a Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener which helps me in understanding the queries of the customers. As I have experience of more than 2 years in customer service I can deal customer with lot more patience if the customer is angry. And I can also give solution to
queries of the customer cool minded. According to me these qualities makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4