Subject: Tech Support Candidate - Rohan Benson
From: Rohan Benson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 07:46:14 -0500

| | Tech Support Test

Name | Rohan Benson
E-mail | [email-masked]
Phone Number | (+91) 9501400401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Sap Ariba

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Vedicsoft | Analyst | |
Previous Employer 2 | Hcl technology | Analyst | 02/April/2020 | 16500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check with the Internet connectivity if it is working then check to open the website on another browser if works then I will reset that browser on which the application was not opening .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to switch on the Bluetooth device of the speaker and then search available Bluetooth connection from our phone Bluetooth device and tap to connect the Bluetooth device name which the speaker has .
What according to you makes you a good candidate for customer service or technical support job? | I have done this job for only 2 years but on my first year end I got promoted to application support on the basis of my client issue handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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