Subject: Tech Support Candidate - Jeya Abhishek
From: Jeya Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 07:28:08 -0500

| | Tech Support Test

Name | Jeya Abhishek
E-mail | [email-masked]
Phone Number | (91) 9540503228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | Sr customer service associate | NA | 39,000
Previous Employer 1 | BMTG ADVISORS PVT LTD | Analyst | 5th Aug 20 |
Previous Employer 2 | Amazon | Customer service associate | 7th April 19 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would open a new tab on a new window ( chrome) and enter NDTV.com and if still the problem persists, then I would clear cookie and caches ( browsing history) and still I face the same issue, I will open a new browser like Mozilla Firefox or the one which is different from one which I used before.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I would switch on Bluetooth option in my phone, then switch on the Bluetooth speaker and try to pair the device with the phone.Then do a new fresh nearby Bluetooth Search and check the name of the device is showing and pair with the device then I get a notification “YOUR DEVICE IS READY TO PAIR”.

What according to you makes you a good candidate for customer service or technical support job?

According to me good customer service is to understand what the customer is going through or be in customers shoes and help them and make their life more easier. Like the following terms while handling customers:

Acknowledge
Empathetic
Paraphrasing
Patience. Patience is crucial for customer service professionals. ...
Attentiveness. ...
Ability to communicate clearly
Knowledge of the product
Ability to use positive language.
Acting skills. ...
Time management skills.
Ability to read customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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