Subject: Re: Tech Support Candidate - Apoorv Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 05:10:39 -0700 (MST)

He dont have tech experience, and foe homebox he is expensive 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Apoorv Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 11 February 2021 at 11:12 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Apoorv Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Apoorv Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8963009007 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vkalp Outsourcing PVT. Ltd. 	Process Trainer 	16th February 2021 	30,000 
Previous Employer 1 	Star Live Tech Solutions 	Process Trainer 	May 2019 	25,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In this case I will be following the steps below:- 
1. I will clear cache memory and restart my web browser. 
2. I will check if the internet is working properly or not. 
3. I will check if the website is down for everyone or it’s just me who is unable to browse the website. 
4. If the results says it’s not just you it means everyone is facing the same issue and the website is down, but if the results says it’s just you are facing the issue it means there is a problem with the connection between your computer and that website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth speaker 
2. Turn on the Bluetooth on your phone 
3. Make the Bluetooth speaker discoverable 
4. Pair your phone with the Bluetooth speaker 
5. You are good to go 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a very good customer handling skills and as I have done BCA in my graduation so I have good technical knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4