Subject: Re: Tech Support Candidate - Deependar Singh Rana
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 04:57:10 -0700 (MST)

His English is broken and he is doing grammatical errors also while speaking. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Deependar Singh Rana < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 11 February 2021 at 1:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deependar Singh Rana 

	

	
	
			Tech Support Test 
		
	Name 	Deependar Singh Rana 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9557673025 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NIIT TECH 	senior associate IT operations 	25 May 2020 	27000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 Restart My Device 
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. 
2 Make Sure the Internet Connection Works 
Open your browser. In the address bar at the top, type in , then push Enter or Return. 
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 
3 Check if the Website is Down for Everybody or Just Me 
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that! 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 
Tap the Bluetooth option 
Turn on Bluetooth 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe I am the best candidate for this position because I have direct experience in many areas mentioned in the job description, including customer service and project leadership. Also, I’m passionate about the software industry. It’s been an industry that I’ve wanted to get into since I began my career, so I’m also highly-motivated and excited to do this work for your firm. Am I right in thinking that your priorities for this role are to find someone who can help your customer service team and also manage some projects for your customers and clients? That’s the impression I gathered from the job description. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4