Subject: Re: Tech Support Candidate - Bhrigu Bhargava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 04:41:50 -0700 (MST)

He is good, His Spoken is good having technical experience too. 
But He is having a long gap, Since 2018 he is not working as his mother was not well 
in 2018 his salary was 42000/- 
Right now he is expecting anything 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 17:00, HR Livesalesman <[email-masked]> wrote: 

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Bhrigu Bhargava < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 11 February 2021 at 2:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Bhrigu Bhargava 

	

	
	
			Tech Support Test 
		
	Name 	Bhrigu Bhargava 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9871168873 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Globtier Infotech Pvt. Ltd. 	Floor Technical Lead 	30Apr2018 	43875 
Previous Employer 1 	S2QUARE InfoTech Pvt Ltd. 	Sr. Technical Specialist 	22Aug2014 	28000 
Previous Employer 2 	Iyogi Technical Services Pvt Ltd. 	Technical Specialist 	22Apr2011 	23000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We will try to identify the error reported and we will move forward in troubleshooting direction as per the error message. 
1)First we will check if the domain name that we have entered in address bar is not misspelled. 
2)We will then check if the computer is connected to network or not (network cable unplugged/not connected to wifi). 
3)If system is connected to network and other sites are opening then their could be different scenarios eg. 
a)We will check if the problem is with website or not through " isitdownrightnow.com " 
b)Website not opening due to some settings of browser(We will check if the internet security settings are not blocking the website) 
c)We will check if the website is not blocked by the network administrator. 
d)We will ping the website from command prompt to check the status. 
e)we will try another browser and see if the website is opening or not. 
f)We will try to reinstall the browser if the website is pinged successfully and if problem is not resolved by above troubleshooting steps. 
g)We will check if the problem did not occur after installation of any system security update. 
h)We will check if the website is opening on another computer or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Turn on Bluetooth Speaker. 
2)Make sure the bluetooth mode is enabled and the device is not connected to any other bluetooth device already. 
3)Turn on the bluetooth of your phone. 
4)Once Bluetooth Speaker name appears on your phone bluetooth device list then pair with it. 
Once it has paired successfully, it means phone and bluetooth speakers are connected successfully. 
	What according to you makes you a good candidate for customer service or technical support job? 	If we talk about the customer service or technical support industry the most important thing in this field is the communication. We all know that all issues that are reported but not always resolved but how things are communicated to a customer is the most important thing. We can afford to loose a malfunctioning device but not a customer. If we will have the customer with us then we can make him buy anything using our communication skills.Be it technical support or customer service both requires exemplary communication skills. Communication and Technical knowhow are skills and these two things have always been on top in my list to move forward in career. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4