Subject: Re: Tech Support Candidate - Yashveer Suryavanshi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 04:29:48 -0700 (MST)

His experience is not enough for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:36, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Yashveer Suryavanshi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 11 February 2021 at 3:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yashveer Suryavanshi 

	

	
	
			Tech Support Test 
		
	Name 	Yashveer Suryavanshi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9990503464 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	sublime infrateh 	consultant 	working 	38000 
Previous Employer 1 	annie commerce 	digital marketing executive 	22/3/2020 	32000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	check if the ip address is correct , try to reconnect with my wifi to see if there are any connection issues if yes will try to restart my device and make sure network related issues are sorted however if no issues with the network clearing the cache and cookies in the browser helps to reload the page, sometimes the websites are down and looking it up on google to see If the website is working or not is also a way to check why there are issues with the page. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	the process is fairly simple there are certain steps one needs to check before connecting the device make sure you know about the device range when connecting with your cellphone, then further turn on Bluetooth on your speaker for that guidelines are provided in the documents you get with your speaker box following them step by step shows how one can turn on the speaker and then connect with other devices whereas certain apps a have been also implemented which on can download from ios and play store to even make the process easier .once the Bluetooth of your speaker is active you can turn on the Bluetooth on your phones and can find the device name when you look under the new devices tab which shows on the top of the screen on your phone to connect you simply press on the icon after that speaker will ask you for a code usually to further connect and save the device in your phone and later you and change the settings to your needs and how you wish to access the speaker there are 4 to 5 connections a speaker Bluetooth allows to pair make sure the battery of the speaker is charged for uninterrupted connections 
	What according to you makes you a good candidate for customer service or technical support job? 	have had experiences and was trained at JK Technosoft for troubleshooting with Linux and windows moreover having good communications skills I can easily assist the customers regarding the technical issues they face sometimes the way customers operates creates issues so helping them go through the process is in way they understand things helps 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5