Subject: Tech Support Candidate - Mohd Arshan
From: Mohd Arshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:27:31 -0500

| | Tech Support Test

Name | Mohd Arshan
E-mail | [email-masked]
Phone Number | (91) 9953547544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Click2website | Customer support executive | 14 oct 2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At very first i will try to open the website on any other browser and if it does't work then i will check network connectivity and troubeshootb the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to power on the bluetooth speaker then we need to open bluetooth option in cellphone and pair both device's and then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have been working as customer support executive since last 4 years for the same process, so ot would be more easy and comfirtable for me to work for the same process in future as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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