Subject: FW: Tech Support Candidate - Mohit Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 11:21:20 +0000

He says he has experience in tech. Talk and see if he does

From: Mohit Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 11 February 2021 at 12:21 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohit Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohit Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7905720943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Take 3 IT Services      Manager Notice Period   30000
Previous Employer 1     BDeveloper      Project Manager 9th May 2019    18000(6 Hours a day)
Previous Employer 2     Four Square     CCE     2017    11000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps:
1. I would first check for the internet connection in the lower right corner of the screen.
2. If the internet is down then I would reset the router.
3. After 2 minutes approximately the internet would be fine and then I would type the given content as "www.ndtv.com".
4. The page will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps:
1. I would unlock my phone and slide down the top menu.
2. Choose the Bluetooth icon and press it until the Bluetooth settings appear.
3. Then I would switch on the Bluetooth and click on pair new device.
4. Then I would switch on the Bluetooth speaker and press the pairing button.
5. Once the Bluetooth Speaker's name pops up on my phone screen, I would click on it.
6. Then I would enter the passkey if required.
7. The Bluetooth speaker will then be connected to my phone.
What according to you makes you a good candidate for customer service or technical support job? I have worked in this field for a long time and whatever challenges were placed in front of me, I always learned it in the best possible way.

I am also very calm in dealing with the customers understanding their pov as well as working under the company's norms.

Also, I am a quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English  5