Subject: Tech Support Candidate - Yogesh Saxena
From: Yogesh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:21:27 -0500

| | Tech Support Test

Name | Yogesh Saxena
E-mail | [email-masked]
Phone Number | (0532) 8376015473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optimal Virtual Employee | Consulrant | May 2020 | 50000
Previous Employer 1 | Cryptographic It Solutions | Tech Support | Oct 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to perform some basic troubleshooting steps.
1.Open a different browser and crosscheck if I had put a right URL.
2.Try to check the whether I am connected with the internet or not.
3.If I am not connected with the internet then I will try to reboot the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the phone settings.
2. Go on bluetooth and try to turn it on.
3. Once the bluetooth is on then we will try to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Candidate should have high patience level.
2. Candidate should have more focus on listening skills.
3. Candidate should not need to yell on customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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