Subject: FW: Tech Support Candidate - Zuhaib Anwar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 11:19:36 +0000

First round, if not in budget, see if good enough for manager

From: Zuhaib Anwar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 11 February 2021 at 12:40 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Zuhaib Anwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Zuhaib Anwar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0091) 7999471217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Thrib Infosoft  Technical Project Manager       Aug 2020        55000
Previous Employer 1     Sai Motors      System Administrator    Dec 2012        20000
Previous Employer 2     Maestro Consulting Services     Tech Incharge/Lead      Apr 2011        12000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check the type of error, then i'll check if my system is connected with the internet, if my system is connected then i will try to open another website just to double check the internet connection, then i will try again to surf the website, if still i am not able to connect and still i get any error, i would try to find the support email and will email them about the error with the screenshot of the error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth speaker,
Then turn on the Bluetooth feature on mobile phone,
Search for the name or model number,
Tap on the name and then boom (connected).
This is how i connect my SONY SRS XB10 and pTron Bassbuds Lite.
What according to you makes you a good candidate for customer service or technical support job? First of all I applied for the position of Project Manager, never knew about this role until i got an email from Neerja stating that my profile has been shortlisted for the post of Technical Support Manager and i have to appear for this test.
Anyway i have worked on multiple ticketing systems such as zendesk, freshdesk, catalyst and raiseaticket, i know how to configure, integrate and manage these systems. My clients were using them and being a technical project manager i handle them (not the customer support but the technical part).
BTW i am also familier with JOTFORMS, GRAVITY FORMS, TYPEFORMS, WPFORMS and some other forms.
Further things can be discussed on call.
On a scale of 1 - 5 please rate your fluency in spoken English  5