Subject: Re: Tech Support Candidate - Pratyush Pankaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 04:18:34 -0700 (MST)

His accent is strong and broken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:23, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pratyush Pankaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 12:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pratyush Pankaj 

	

	
	
			Tech Support Test 
		
	Name 	Pratyush Pankaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8447750747 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Delhi (Laxmi Nagar) 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Anemoi Technologies 	Shift Lead 	30/09/2020 	26000 
Previous Employer 2 	Vayam Infosolutions Pvt Ltd 	Desktop Support 	30/03/2019 	16000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Below are the Steps:- 
1.Check the internet connection (internet is working or net) by using ping command or try to open any other website like google.com 
2.Check the website (www.ndtv.com) on other browser its working or not. 
3.Clear the cache file from the browse and then re-check . 
4.Check out the blocked site on browser settings. 
5.Go into the control panel by using command control panel and check out internet settings. 

After above troubleshooting steps website gonna be run if not then we have to check permission of websites (news websites) 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Below are the steps:- 
1.Turn on the Bluetooth device and phone's Bluetooth option. 
2.Go into the Bluetooth option in your phone ,click on that . 
3.There is option of search button ,click on that . 
4.After search is completed ,there is an option of Bluetooth device (SPEAKER). 
5.Click on SPEAKER option ,Click on connect button ,Device Connect (Speaker is connect to the phone) 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5