Subject: Re: Tech Support Candidate - Kartik Vats Kartik
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 04:17:51 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 16:22, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kartik Vats Kartik < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 12:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kartik Vats Kartik 

	

	
	
			Tech Support Test 
		
	Name 	Kartik Vats Kartik 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9045392102 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
VoIP 
Office365, mS windows OS - Advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	EPE administration international limited 	System Analyst 		40400 
Previous Employer 1 	Quatrro business support services 	System Admin 	8 Jan 2021 	32786 
Previous Employer 2 	Toluna India pvt LTD 	Sr. System support specialist 	18 October 2019 	19900 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I'll check if the computer is connected to the internet. 
2. There might be some issue with the network adapter, so I'll try to run the network troubleshooter. 
3. If that doesn't work, I'll if there is issue with other website as well, if other websites are working fine then I'll perform a dns flush command to check if there was any issue with dnd. 
4. It the website still not working then I'll check with the administrator if the particular site is being blocked by the network. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth in your mobile 
2. Enable the pairing mode in both Mobile and speaker. 
3. Search for the speaker name in the available bluetooth devices and select the speaker bluetooth name and select connect. 
4. It will give you a notification to confirm if you want to pair with the bluetooth device. Once the pairing is completed you can use the wireless speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have worked for 2 different organisations where the work environment was totally different and supported the international clients over the calls, emails and chat. I'm always up to learn new things and always available for my team to help them. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4