Subject: FW: Tech Support Candidate - Yashveer Suryavanshi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 11:06:10 +0000

First round

From: Yashveer Suryavanshi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 11 February 2021 at 3:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yashveer Suryavanshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Yashveer Suryavanshi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9990503464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        sublime infrateh        consultant      working 38000
Previous Employer 1     annie commerce  digital marketing executive     22/3/2020       32000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  check if  the ip address is correct , try to reconnect with my wifi to see if there are any connection issues if yes will try to restart my device and make sure network related issues are sorted however if no issues with the network clearing the cache and cookies in the browser helps to reload the page, sometimes the websites are down and looking it up on google to see If the website is working or not is also a way to check why there are issues with the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      the process is fairly simple there are certain steps one needs to check before connecting the device make sure you know about the device range when connecting with your cellphone, then further turn on Bluetooth on your speaker for that guidelines are provided in the documents you get with your speaker box following them step by step shows how one can turn on the speaker and then connect with other devices whereas certain apps a have been also implemented which on can download from ios and play store to even make the process easier .once the Bluetooth of your speaker is active you can turn on the Bluetooth on your phones and can find the device name when you look under the   new devices tab which shows on the top of the screen on your phone to connect you simply press on the icon after that  speaker will ask  you for a code  usually to further connect and save the device in your phone and later you and change the settings to your needs and how you wish to access the speaker there are 4 to 5 connections a speaker Bluetooth allows to pair make sure the battery of the speaker is charged for uninterrupted connections
What according to you makes you a good candidate for customer service or technical support job? have had experiences and was trained at JK Technosoft for troubleshooting with Linux and windows moreover having good communications skills I can easily assist the customers regarding the technical issues they face sometimes the way customers operates creates issues so helping them go through the process is in way they understand things helps
On a scale of 1 - 5 please rate your fluency in spoken English  5