Subject: FW: Tech Support Candidate - Sanyogita Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 11:05:24 +0000

First round

From: Sanyogita Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 4:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanyogita Rai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanyogita Rai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9810260524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Greater Noida West
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienetgizer      CSO     4-1-2019        36000
Previous Employer 1     Ienetgizer      CSO     31-3-2017       28,000
Previous Employer 2     Hacxad Infotech Pvt. Ltd.       TSO     31-3-2015       20,000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I will check if my internet is working, i.e., if other websites are opening correctly.
2. I will check in all available browsers, if the problem persists
3.I will disable pop up blockers.
4.I will check the proy settings, make it auto detect.
5. I will check in security settings if there is any blockage for this particular website & grant permission for this website.
6.Disabling fire wall & anti virus for the time being could be a temporary solution if I am confident enough for the security of the website.
7. A simple restart could fix things up, as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on Bluetooth of the mobile & speaker.
Then go to settings- Bluetooth- search devices- out of available devices options , I will click over the desired speaker name & pair the device.
What according to you makes you a good candidate for customer service or technical support job? I am polite & patient. For any service job you need to have empathy , patience & compassion towards the people in general & your clients in particular.
On a scale of 1 - 5 please rate your fluency in spoken English  5