Subject: FW: Tech Support Candidate - Kunal Kaushik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 11:00:00 +0000

First round

From: Kunal Kaushik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 3:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kunal Kaushik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kunal Kaushik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9716614451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi (Vishvavidhyalay)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Software installation
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Analyst Na      18100
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure Cookies are enabled.
4. Clear browser's cache and cookies.
5. Make sure the web browser is up to date.
6. Restart web browser.
7. Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on both devices and Bluetooth of both device,
Turn on Bluetooth visibility of mobile phone,
Search for available Bluetooth device on phone and select the Bluetooth speaker's name.
Pair both devices.
After pairing Bluetooth speaker and mobile phone are connected.
What according to you makes you a good candidate for customer service or technical support job? I have 18 months total experience in customer service and technical support,
In which I have provided support to customers from USA and UK.
I can easily understand US and UK accent and I am good in dealing with customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4