Subject: Tech Support Candidate - Amit kumar Amit kumar
From: Amit kumar Amit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:59:22 -0500

| | Tech Support Test

Name | Amit kumar Amit kumar
E-mail | [email-masked]
Phone Number | (+91) 7488049539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Raigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Desktop support engineer | | 20000k
Previous Employer 1 | Essjay Erricsion | Network engeenior | | 14000k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | With the help Of error code we can find the problem ...then After we start the troubleshooting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We switch on the bluetooth And start sarching for divices pairing Then we will connect the speaker to our mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have same one year seven month experience in same profile....And I worked two big MNC company .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |