Subject: Trainer Candidate - vinit singh
From: vinit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:54:41 -0500

| | Tech Support Test

Name | vinit singh
E-mail | [email-masked]
Phone Number | (011) 8800458393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 12

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | elixir ct | team lead | currently working | 35k
Previous Employer 1 | pine labs Pvt LTD | operation executive | 24 Sept 2019 | 27 k
Previous Employer 2 | HCL info system | Apprentice trainee | |

If Selected, how much time do you need to join? | 2 month
Please briefly describe your work experience specifically in training? | will explain over call
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | noting is difficult, it is only our mind set,be postive gain experice with your failure and teah you stduent to lean with their mistake every time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand

What according to you makes you a good candidate for this position?

i am having aprox 5 year of experice in customer service & operation ,i think that is enough to chanlage myself to get this position.

I always open to learn.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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