Subject: FW: Tech Support Candidate - Rohit Salaria
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 10:52:04 +0000

Seems expensive, but check if either he will come in our budget. If not, see if he is ok for a managerial position

From: Rohit Salaria <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 12:29 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Salaria

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Salaria
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8699761107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Techmahindra    Team lead       7-april-21      46000
Previous Employer 1     Eclerx limited  Associate process manager       12-sept-2018    38000
Previous Employer 2     IBM daksh       Analyst 30-March-12     10000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Need to check DHCP , Internet connection, block sites, browser issue , HTTPS connection
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Check model number of speaker , search from speaker nearest Bluetooth and same need to done from phone , just pair it accept the pairing code and will connect ,
Still get error check the aux getting connected or any other phone
What according to you makes you a good candidate for customer service or technical support job? 7 year experience with technical support (router, printer ,windows and hardware connection including bios settings
On a scale of 1 - 5 please rate your fluency in spoken English  4