Subject: Trainer Candidate - Rahul Nawani
From: Rahul Nawani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:49:39 -0500

| | Tech Support Test

Name | Rahul Nawani
E-mail | [email-masked]
Phone Number | (91) 8374020099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sykes | Lead training and quality | Na | 47000
Previous Employer 1 | Tech mahindra | Trainer | October 2017 | 32000
Previous Employer 2 | Toppr | Trainer | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Working as lead training and quality, have overall 6+ years experience into training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most challenging time was during covid, as we were ramping up and things came to hault, but we did manage it well and conducted virtual training and made the planner accordingly. Eventually we rose high and doing good as of now.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just meeting up the expectations that are set and great customer service is moving beyond that and bringing smile on the other person end.
What according to you makes you a good candidate for this position? | My experience and me being agile keeps me on top here.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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