Subject: Tech Support Candidate - Geetanjali kumari
From: Geetanjali kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:43:23 -0500

| | Tech Support Test

Name | Geetanjali kumari
E-mail | [email-masked]
Phone Number | (110074) 8920714890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Software, portal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ElectronicTender Services | Technical Support Executive | Currently working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection then I will check all the settings related to opening the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option in your mobile phone.
Turn on Bluetooth
A list of available devices will appear.
then send the request to speaker for pairing. After your speaker is paired hence your mobile phone is connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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