Subject: Tech Support Candidate - Shourya Jain
From: Shourya Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:41:39 -0500

| | Tech Support Test

Name | Shourya Jain
E-mail | [email-masked]
Phone Number | (91) 9999153998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Whitevox | Senior agent | Dec 24 2020 | 33000
Previous Employer 2 | iEnergizer | Agent | Nov 30 2019 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my network connection and then I'll allow cookies after that I will disable my add blocker and will refresh the site once again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the speaker
2.put it on bluetooth mode
3.switch on the bluetooth on mobile phone
4.go to setting
5.under bluetooth search for pair device
6.click on the name of the speaker and select pair

What according to you makes you a good candidate for customer service or technical support job? | Agent should build a good reputation with the customer and then tell him the solutions. Agent should need excellent communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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