Subject: Re: Tech Support Candidate - Sachin Saxena
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 03:41:42 -0700 (MST)

Accent is strong 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 15:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sachin Saxena < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 12:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sachin Saxena 

	

	
	
			Tech Support Test 
		
	Name 	Sachin Saxena 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8962266005 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Network Security 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Silver Leaf Solutions Pvt Ltd 	Network Engineer 	currently working 	31,000 
Previous Employer 1 	Netlink Software Pvt Ltd 	Network Engineer 	31/12/2017 	
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check if the internet is connected or not. 
2. If internet is connected I will try to open google.com 
3. If Google.com is working, I will check if www.ndtv.com is working for other users or not. 
4. If www.ndtv.com is working for other users, I will try to open www.ndtv.com in any other browser. 
5. I will clear the browsers cache and try opening www.ndtv.com again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 - Go to settings. 
2 - Tap the Bluetooth option & Turn on Bluetooth. 
3 - A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable. 
4 - On your mobile select your speaker, and your device will be connected to the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	My troubleshooting and problem solving skills makes me the right candidate for this job. In last 5 years, I have worked with various clients and resolved their software, hardware & network related issues over call, email and even by visiting the clients location. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5