Subject: Tech Support Candidate - MRITYUNJAY TRIPATHI
From: MRITYUNJAY TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:40:12 -0500

Tech Support
Test

Name

MRITYUNJAY
TRIPATHI

E-mail

[email-masked]

Phone Number

(+91) 8368072464

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Uttam Nagar
(Delhi)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Catapult Mangement Resources Pvt Ltd

Senioar IT Executive

15/02/2021

30500

Previous Employer 1

CNS Infotech

Network
Associate

30/09/2017

22000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First i will restart and check internet
connection. check LAN cable is plugged in  or not.

2.After that i will troubleshoot internet by internet explorer.

3. If not working then i will ping command in cmd and check data packets are
receiving or not.

4.If not then I will  go on manage part of my computer and check ethernet
software is installed or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

switch on
the bluetooth and goto setting of phone. there is bluetooth option that will be
on if off.After that make your device discoverable by all device and search for
your bluetooth device name.now select and connect or pair with it.Now it is
connected

What according to you makes you a good candidate
for customer service or technical support job?

I would
like the listen customer's problem first and try to solve ,what part is making
him failure.

On a scale of 1 - 5 please rate your fluency in spoken
English

4