Subject: Re: Tech Support Candidate - Prakhar Gauam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 03:37:19 -0700 (MST)

He again appeared, 
Actually I shared his details with you for Manager 

prakhar gautam (91) 8380086422 NIIT Technology Dilshad Garden Negotiable 7.1 lpa 9.5 lpa 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 15:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Prakhar Gauam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 12:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prakhar Gauam 

	

	
	
			Tech Support Test 
		
	Name 	Prakhar Gauam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8380086422 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Dilshad Garden 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
VoIP 
Identity and Access management 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NIIT technologies 	Team Lead 	Na 	
Previous Employer 1 	Wipro technologies 	SME 	19-3-2017 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) We need to check if we are typing the correct URL if the website 
2) we do need to check if we are connected to the internet ( at times connection says connected but no internet) 
3) we can restart the wifi connection and try to reconnect 
4) In most of the cases few websites are blocked by the company 
So we need to check our proxy settings 
Or even we can reset the browser settings 
5) We can try to open the same URL on a different browser i.e Internet explorer, Mozilla or Google Chrome 
6) Check with your team if anyone else can access that website 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Open settings option on your mobile phone 
2) Switch on Bluetooth 
3) At the same time switch on Bluetooth of your Speakers 
4) Press and hold the Bluetooth button until you see the name of your Speakers appear on your mobile phone 
5) Click on the Speaker name and select pair option 

Here you go Your mobile is connected with Bluetooth speakers 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a great experience in handling Technical support teams and even training and developing their Interpersonal skills and technical skills 
I have a very good rapport building skills 
I have been handling all types of clients and customers from all over the Globe. 
I know how to handle and satisfy the customers 
Because the best way to deal with any client or customer is to out yourself in to their shoes 
And you have to give them what they have asked for or what you to deliver in a best way 
I have been presenting and preparing documents, SOP's and Performance sheets for he clients 
To make sure that we are delivering the best we can 
I also believe in to train my team and guide them how to develop your skills 
Train them on the technologies 
Create Knowledge transfer documents for them 
Train my on-site team on zoom sessions and create webinars for all the team members to keep them on the same page 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4